Medical Office Administrator

Hanger Prosthetics & Orthotics - Philadelphia, PA

Part-time - Entry Level

Remote - Philadelphia, PA

Health and Personal Care Retailers

About the position

In this role, you will have the opportunity to provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency and customer service skills. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research, and responding to telephone inquiries. You will be responsible for patient appointment scheduling, creation of new patient charts, and maintenance of patient records. This includes scanning and filing patient documents and ensuring complete and accurate information. You will manage incoming phone calls, obtain insurance authorization, provide financial counseling for patients, and post over-the-counter (OTC) payments. Daily document research on an electronic health/medical record system will also be part of your responsibilities.

Responsibilities

• Responsible for patient appointment scheduling
• Creation of new patient charts and maintenance of patient records
• Scanning and filing patient documents and ensuring complete and accurate information
• Managing incoming phone calls
• Obtaining insurance authorization
• Providing financial counseling for patients and posting over the counter (OTC) payments
• Daily document research on an electronic health/medical record system

Requirements

• High school diploma or GED required
• Requires less than 1 year of customer service, administration or related experience
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
• At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
• Associate's degree
• Ability to type 40 correct words per minute
• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
• Basic administrative math accounting skills

Nice-to-haves

• Experience in a fast-paced medical office environment
• Strong organizational skills and ability to multitask
• Cultural sensitivity and ability to build rapport with a diverse population
• Demonstrated ability to provide a high level of customer service

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest