Hanger Prosthetics & Orthotics - Jackson, MI
posted 2 months ago
As a Medical Office Administrator at Hanger, Inc., you will play a crucial role in providing administrative support to patients, fellow employees, and referral sources. This position involves coordinating and managing front office activities to ensure smooth operations within the clinic. You will be responsible for scheduling patient appointments, creating and maintaining patient records, and ensuring that all patient documents are accurately scanned and filed. Your role will also include managing incoming phone calls, obtaining insurance authorizations, and providing financial counseling to patients. You will be expected to process payments, conduct billing research, and respond to telephone inquiries, all while maintaining a high level of customer service and professionalism. In this fast-paced environment, you will need to demonstrate excellent organizational skills and the ability to multitask effectively. You will be working closely with a diverse population, requiring strong interpersonal and communication skills. Your ability to build trusting relationships with patients and referral sources will be essential. Additionally, you will need to be resourceful and flexible, adapting to the needs of the clinic and its patients. The ideal candidate will have a background in administration, with strong computer proficiency and a commitment to providing superior patient care. This position requires a high school diploma or GED, with less than one year of relevant experience. However, candidates with 1-2 years of experience in electronic medical record systems and knowledge of HIPAA regulations will be preferred. You will also need to possess basic administrative math skills and be comfortable using various office equipment and software, including MS Office products. Physical demands of the job include the ability to sit, walk, stand, and lift up to 25 pounds, as well as the ability to communicate effectively both in person and over the phone.