Medical Office Assistant - Family Medicine Henderson

Owensboro Health - Henderson, KY

Full-time

Henderson, KY

Hospitals

About the position

The Medical Office Assistant in Family Medicine at Owensboro Health Medical Group is responsible for a variety of clinical and administrative tasks that enhance patient access and satisfaction. This role involves patient registration, scheduling, and performing basic diagnostic procedures while ensuring confidentiality and professionalism. The assistant plays a crucial role in maintaining the flow of patient care and communication within the healthcare team.

Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and reconciles co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information and disperses it according to facility policies.
• Maintains examination areas and performs patient registration, check-out, pre-certifications, and appointment confirmations.
• Retrieves records as requested and ensures proper release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies.
• Enters information into computer databases and verifies data accuracy.
• Locates and prepares records for archival or destruction according to policies.
• Assists with performing patient assessments and treatments under supervision.
• Greets patients upon arrival and provides appropriate information.
• Prepares patients for medical procedures as appropriate.

Requirements

• High school diploma, General Equivalency Diploma (GED) or higher preferred.
• No experience required.
• ABR-OE credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience in a healthcare facility under supervision.
• BLS certification as a Basic Life Support Healthcare Provider required within 90 days of employment.