Medical Office Assistant/Receptionist

$35,360 - $41,600/Yr

Unclassified - Gahanna, OH

Full-time - Entry Level

Gahanna, OH

About the position

The Whole List Doc is seeking a dedicated and energetic Medical Office Assistant/Receptionist to join our team in Gahanna, OH. This full-time, contract position offers an opportunity to work in a supportive environment focused on wellness and holistic medicine. The ideal candidate will be passionate about helping others on their wellness journey and will be responsible for a variety of administrative and customer service tasks. The role requires a proactive attitude and the ability to wear many hats, including administrative support, customer service, entry-level medical operations, and business development. In this position, you will be responsible for answering incoming phone calls from patients, scheduling appointments, and managing the calendar. You will handle all administrative duties promptly and accurately, including collecting personal details about patients and following up on records requests. Additionally, you will perform routine administrative tasks to support other team members, check clients in and out, and manage registration for wellness programs. Familiarity with technology is essential, as you will be expected to conduct Zoom meetings, manage social media accounts, and upload videos to the website. The role also involves conducting individual vital signs and biometric screenings, educating patients about the benefits of our healing modalities, and managing inventory of office supplies. Previous experience in a medical office, as a medical assistant, or in wellness coaching is preferred. The position requires strong writing and reading skills, attention to detail, and the ability to work independently while engaging with patients both over the phone and in person. This is a fantastic opportunity for someone who is geared towards wellness and health, and who is looking to make a meaningful impact in a private practice setting.

Responsibilities

• Answer incoming phone calls from patients and schedule all appointments.
• Handle all administrative duties in a timely manner as delegated.
• Accurately collect information and personal details about patients.
• Review and follow up on records requests when needed.
• Perform routine administrative tasks to support other team members.
• Check clients in and out, manage scheduled appointments and calendar.
• Engage in Zoom meetings and manage social media accounts.
• Upload videos and perform simple edits to the website.
• Generate and follow up on inquiry leads from the website.
• Conduct individual vital signs and biometric screenings.
• Manage registration and check-in for wellness programs.
• Educate patients on the qualities and benefits of our healing modalities.
• Ship and mail packages to patients, including printing labels and packaging contents.
• Keep accurate inventory of all office supplies and materials.

Requirements

• 1 year of medical office experience.
• 1 year of experience as a medical receptionist.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong writing and reading skills.
• Familiarity with computers and Apple devices.
• Ability to work independently and accurately.

Nice-to-haves

• Previous experience as a Nurse or Medical Assistant.
• Experience in wellness coaching or other healing modalities.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance