MEDICAL OFFICE CLERK OFF SITE

$33,280 - $43,264/Yr

Oneida Health Care Corporation - Oneida, NY

Full-time - Entry Level

Oneida, NY

501-1,000 employees

Funds, Trusts, and Other Financial Vehicles

About the position

The Medical Office Clerk (MOC) for Pulmonary at Oneida Health is responsible for managing patient appointments, coordinating billable services, and ensuring exceptional patient experiences. This role involves a variety of administrative tasks, including answering calls, greeting visitors, maintaining medical records, and handling financial transactions related to patient care.

Responsibilities

• Promptly and professionally answers telephone calls and routes them appropriately.
• Greets visitors and assists them as appropriate, directing them to waiting areas and screening solicitors.
• Maintains medical records, ensuring all reports and labs are filed and available prior to patient appointments.
• Flags abnormal results for the attention of the MD.
• Identifies patients with ED or Hospital Admission and obtains discharge summaries.
• Contacts patients for follow-up care as needed.
• Explains financial requirements to patients and collects copayments.
• Schedules appointments for patients via phone or in person, following urgent/emergency protocols when necessary.
• Uses computerized systems to match physician availability with patient preferences.
• Generates gap lists and calls patients to schedule appointments.
• Maintains an accurate scheduling system for analysis of patient/staffing patterns.
• Provides daily schedules to physicians and medical assistants prior to visits.
• Ensures updates to the master schedule are made daily.
• Communicates patient concerns related to scheduling with office leadership.
• Uses customer service principles to interact with patients pleasantly.
• Coordinates with clinical staff to obtain charge information for patients.
• Verifies insurance eligibility and copayments via websites.
• Processes and balances cash drawers and completes daily bank deposits.
• Participates in quality improvement activities.

Requirements

• High School Diploma or equivalent.
• Minimum of one year experience preferred.

Benefits

• Competitive hourly wage ranging from $16.00 to $20.80 per hour.
• Full-time employment with potential for benefits.