MEDICAL OFFICE CLERK OFF SITE

$35,360 - $44,907/Yr

Oneida Health Care Corporation - Oneida, NY

Full-time

Oneida, NY

Funds, Trusts, and Other Financial Vehicles

About the position

The Medical Office Clerk at Oneida Health plays a crucial role in ensuring the smooth operation of the medical practice by managing appointments, coordinating billable services, and providing exceptional patient experiences. This position is vital in maintaining the flow of the office and ensuring that patients receive the care they need in a timely manner. The clerk is responsible for greeting visitors, directing them to the appropriate areas, and screening solicitors courteously. This role requires a high level of organization and attention to detail, as the clerk will manage patient records, schedule appointments, and handle financial transactions with patients. In addition to front desk responsibilities, the Medical Office Clerk will maintain medical records by filing and scanning related reports and labs, ensuring that all documentation is accurate and up-to-date. The clerk will also be tasked with identifying patients who have been admitted to the emergency department or hospital, obtaining discharge summaries, and assisting with follow-up care. This requires effective communication skills to explain financial requirements to patients, collect copayments, and schedule appointments based on patient preferences and physician availability. The role also involves using computerized systems to maintain scheduling accuracy, providing daily schedules to physicians and staff, and communicating any updates. The clerk will coordinate with clinical staff to gather charge information for patients and complete charge verification in the database. Additionally, the clerk will verify insurance eligibility, collect copayments, and log payments into the database, ensuring that all financial transactions are processed accurately. The position may also require processing cash transactions, balancing cash drawers, and completing daily bank deposits. Other non-clinical duties may be assigned as needed, making this a dynamic and multifaceted role within the medical office.

Responsibilities

• Greet visitors, direct them to appropriate areas, and screen solicitors courteously.
• Provide written care plans to patients as part of their medical records.
• Maintain medical records by filing and scanning related reports and labs, flagging abnormal results for physician attention.
• Identify patients with ED or hospital admission, obtain discharge summaries, and assist with follow-up care.
• Explain financial requirements to patients, collect copayments, and schedule appointments.
• Use computerized systems to schedule appointments based on patient preferences and physician availability.
• Maintain scheduling system accuracy, provide daily schedules to physicians and staff, and communicate updates.
• Coordinate with clinical staff to gather charge information for patients and complete charge verification in the database.
• Verify insurance eligibility and collect copayments, logging payments into the database.
• Process cash transactions, balance cash drawers, and complete daily bank deposits.
• Perform other non-clinical duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of one year of experience preferred.
• Familiarity with medical practice protocols, billing practices, and clinic policies.
• Understanding of manual/computerized scheduling systems, customer service principles, coding, clinic operating policies, and billing practices.
• Effective communication skills for coordinating with physicians, clinicians, and patients.
• Proficiency in maintaining appointment schedules manually or using computerized systems.
• Proficient computer skills, including the use of standard office software and calculators.
• Ability to multitask effectively, handling various responsibilities while maintaining a pleasant demeanor.
• Clear communication skills for effectively dealing with patients in all circumstances.
• Analytical ability to assess situations and respond appropriately.
• Understanding and interpretation of policies and regulations, along with effective teamwork abilities.