Medical Office Coordinator

About the position

As a Medical Office Coordinator with MSO Medical City Heart & Transplant, you will be part of an organization devoted to giving back to the community. The primary responsibilities include directing, planning, and coordinating the operations of clinical and front office functions while ensuring patient satisfaction. You will assist in administrative duties, oversee patient preparation for examinations, manage scheduling, and ensure the accuracy of patient charge entries. This role requires maintaining confidentiality, conducting staff meetings, and adhering to all policies and procedures.

Responsibilities

• Direct, plan, and coordinate the operations of clinical and front office functions.
• Perform select administrative duties.
• Assist front office and clerical staff in developing and implementing work plans and objectives.
• Oversee the process to prepare patients for examination and treatment.
• Screen telephone calls for referral to physicians.
• Develop guidelines for prioritizing work activities and evaluating effectiveness.
• Assist with scheduling of tests and treatment.
• Identify, analyze, and resolve work problems.
• Assist in the hiring and development of clerical and clinical staff.
• Ensure office and clinical supply inventory is current.
• Ensure the timeliness and accuracy of patient charge entry into the billing system.
• Assist front office staff with ensuring point-of-service collections are made.
• Ensure that patients are treated courteously by the office staff.
• Replenish office supplies when necessary.
• Work with other administrative staff to ensure coordinated efforts.
• Assist in maintaining patient files, records, and other information.
• Compile and condense technical and statistical data for reports.
• Ensure any patient complaints are handled appropriately.
• Participate in professional development activities.
• Conduct staff meetings regularly.

Requirements

• Graduate from a recognized training facility for medical assistants.
• Course-work in health care office management is preferred.
• One year of medical office experience is required.

Nice-to-haves

• RMA, CMA, or LPN certificate is beneficial.
• CPR Certification is preferred.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits, life and disability coverage.
• Flexible spending accounts and supplemental health protection plans.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Time Away From Work Program including paid time off.
• Employee Health Assistance Fund offering free employee-only coverage.