Beth Israel Lahey Health - Exeter, NH
posted 2 months ago
Full-time
Exeter, NH
Hospitals
About the position
The Medical Office Coordinator plays a crucial role in providing administrative support to a physician practice, clinical staff, and patients. This position is responsible for various tasks including scheduling, managing patient inquiries, handling referrals, and maintaining medical records, all while ensuring a high level of customer service and operational efficiency.
Responsibilities
- Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages.
- Collection of co-pays, patient balances, verify insurance eligibility, update patient demographics, and meet TOS payments, eligibility, and denial rate performance metrics as assigned.
- Posts payment and adjustment transactions, balances daily journal, and closes batches every day; may be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
- May be asked to mentor and train new staff.
- Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
- Assigns new patients to a provider & care team to establish a care partnership and ensures scheduling consistency (continuity of care) for their care team.
- Follows all standard work protocols and may be asked to complete order and referral reconciliation.
- Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
- Provides coverage for other Core offices as requested.
- Other duties as assigned.
Requirements
- High school graduate or equivalent
- 1-3 years experience in customer service environment
- BCLS within 6 months of hire
