Medical Office Receptionist - Haywood Surgical - FT - Days

LifePoint Health - Clyde, NC

Full-time

Clyde, NC

Hospitals

About the position

The Medical Office Receptionist at Haywood Surgical is responsible for managing the front office operations, ensuring smooth workflow, and providing excellent customer service to patients and providers. This role involves greeting visitors, coordinating office activities, handling patient check-in/check-out processes, and scheduling surgical procedures. The receptionist plays a crucial role in maintaining accurate patient records and facilitating communication within the medical office.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and compiles records of office activities.
• Completes all aspects of the check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visits and outstanding balances from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps the office area neat and tidy.
• Monitors and maintains a log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered, sends all records needed, and notifies patients as needed.
• Schedules all surgical procedures and radiologic procedures ordered by physicians, completing required documents.
• Codes for all surgeries and radiologic procedures, verifies coverage and benefits with insurance companies, and checks for prior authorization/precertification requirements.

Requirements

• High School Diploma or equivalent (preferred).
• Medical front office experience (preferred).
• Knowledge of medical terminology (preferred).
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.