Texas Health Resources - Arlington, TX
posted about 2 months ago
Full-time - Entry Level
Arlington, TX
501-1,000 employees
Hospitals
About the position
The Medical Office Receptionist at Heart & Vascular Specialists is a full-time role focused on providing exceptional front desk support in a fast-paced, high-volume clinic environment. The position involves managing patient check-ins, scheduling appointments, and ensuring compliance with clinic and regulatory policies. The ideal candidate will thrive in a collaborative team setting and demonstrate strong customer service skills while handling multiple tasks efficiently.
Responsibilities
- Perform patient check-in at the time of visit and complete all necessary paperwork for efficient admitting processes.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays and deductible amounts.
- Copy/scan patient access related hard copy materials into the electronic medical record.
- Prepare charts for patient appointments ensuring all necessary information is complete.
- Conduct all functions associated with patient check-out including pricing services and scheduling follow-up appointments.
- Perform duties involving record filing and retrieval in electronic medical records.
- Confirm next day appointments and alert patients regarding necessary documentation.
- Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent (required).
- Six months Medical Receptionist experience in a Clinic (preferred).
- Six months Business Office Customer Service experience (preferred).
- Strong attention to detail.
- Outstanding communication, interpersonal, customer service, and organizational skills.
- Knowledge of insurance authorization/billing requirements.
- Proficient computer skills.
- Knowledge of clinic procedures and regulatory requirements.
- Strong work ethic and a high level of professionalism.
- Ability to multi-task in a busy environment.
Nice-to-haves
- Experience in a multi-provider clinic setting.
- Outgoing personality with a friendly attitude.
Benefits
- 401k
- PTO
- Medical insurance
- Dental insurance
- Paid parental leave
- Tuition reimbursement
- Student Loan Repayment Program
- Flex spending
- Mileage reimbursement
