Medical Office Receptionist - Mountain Medical - FT - Days

LifePoint Health - Clyde, NC

Full-time

Clyde, NC

Hospitals

About the position

The Medical Office Receptionist at Mountain Medical is responsible for managing the front office operations, ensuring smooth workflow, and providing excellent customer service to patients and providers. This role involves greeting visitors, coordinating office activities, handling patient check-in/check-out processes, and maintaining accurate patient records. The receptionist also schedules appointments, manages phone communications, and supports the overall efficiency of the medical office.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and compiles records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered, sends all records needed, and notifies patients as needed.
• Schedules all surgical procedures and radiologic procedures ordered by physicians, completing required documents.
• Codes for all surgeries and radiologic procedures, verifies coverage and benefits with insurance companies, and checks for prior authorization/precertification requirements.

Requirements

• High School Diploma or equivalent - Preferred
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.