Medical Office Receptionist - Mountain Peds - FT - Days

LifePoint Health - Clyde, NC

Full-time

Clyde, NC

Hospitals

About the position

The Medical Office Receptionist at LifePoint Health is responsible for managing the front office operations of Mountain Peds, ensuring a smooth workflow and effective communication between patients and healthcare providers. This full-time position involves greeting visitors, coordinating office activities, and handling patient check-in/check-out processes, while maintaining a tidy office environment and managing office supplies.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and compiles records of office activities.
• Completes all aspects of the check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visits and outstanding balances from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps the office area neat and tidy.
• Monitors and maintains a log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered, sends all records needed, and notifies patients as needed.
• Schedules all surgical and radiologic procedures ordered by physicians, completing required documents and setting up pre/post-op appointments.
• Codes for all surgeries and radiologic procedures, verifies insurance coverage and benefits, and checks for prior authorization/precertification requirements.

Requirements

• High School Diploma or equivalent (preferred).
• Medical front office experience (preferred).
• Knowledge of medical terminology (preferred).
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.