Premise Health - Greer, SC
posted 2 months ago
Full-time - Entry Level
Greer, SC
Ambulatory Health Care Services
About the position
The Full-Time Medical Office Receptionist at Premise Health plays a crucial role in ensuring the smooth operation of the medical office by managing patient interactions, scheduling appointments, and maintaining patient records. This position is essential for providing high-quality customer service and support to patients and healthcare professionals alike, contributing to the overall mission of delivering integrated healthcare solutions.
Responsibilities
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone inquiries, directs callers to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greets and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate.
- Makes appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices or specialists.
- Prepares all billings in computerized system for processing by finance.
- Collects payment from patients and reconciles daily cash reports.
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Identifies and solves problems in a timely manner; gathers and analyzes information skillfully, developing alternate solutions.
- Demonstrates exceptional interpersonal skills and professionalism, treating others with respect and consideration.
- Follows through on commitments and maintains a strong customer service orientation.
Requirements
- High school diploma/GED required.
- At least 3 years of experience in a front desk/customer service related field required.
- One year certificate from college or technical school with concentration in front office support for medical settings preferred.
Nice-to-haves
- Experience in a medical office preferred.
- Strong computer skills and knowledge of Internet software, Spreadsheet software, and Word Processing software.
- Knowledge of Medical Practice software a plus.
- Knowledge of medical record filing and coding systems and medical terminology preferred.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid holidays
- Paid vacation time
- Company-sponsored wellness program
