Medical Office Receptionist

Premise Health - Lisle, IL

Full-time - Entry Level

Lisle, IL

Ambulatory Health Care Services

About the position

The Full-Time Medical Office Receptionist at Healthcare Without Rival Premise plays a crucial role in managing the front office operations of a medical facility. This position involves organizing patient records, scheduling appointments, and providing exceptional customer service to patients and visitors. The receptionist is responsible for ensuring that all patient interactions are handled professionally and efficiently, contributing to the overall quality of care provided by the organization.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone inquiries, directs callers to appropriate personnel, or initiates a triage slip for medical personnel response.
• Schedules appointments and enters appointment dates and times into a computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that their records are up to date and accurate, making appropriate changes in the computer system and on the patient's chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in the computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Identifies and solves problems in a timely manner, gathering and analyzing information skillfully, developing alternate solutions.
• Demonstrates exceptional interpersonal skills and listens effectively while remaining open to other ideas.
• Conducts self with professionalism and tact, treating others with respect and consideration.
• Follows through on commitments and demonstrates a strong customer service orientation.

Requirements

• High school diploma/GED required.
• One year certificate from college or technical school with concentration in front office support for medical settings preferred.
• At least 3 years of experience in a front desk/customer service related field required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid holidays
• Vacation time
• Company-sponsored wellness program