Medical Office Receptionist

$35,152 - $35,152/Yr

Primary Health Medical Group - Boise, ID

Full-time - Entry Level

Boise, ID

Ambulatory Health Care Services

About the position

The Medical Office Receptionist plays a crucial role in providing exceptional customer service in a fast-paced medical environment. This position involves greeting patients, managing phone calls, scheduling appointments, and handling patient data entry, all while maintaining a friendly and professional demeanor. The receptionist is integral to ensuring a positive experience for patients and supporting the overall operations of the medical office.

Responsibilities

• Provide high-quality customer service both on the phone and in person.
• Greet patients and visitors, determining their needs and directing them appropriately.
• Perform data entry of demographic and insurance information.
• Schedule and register patients, accurately collecting required data.
• Receive, answer, and respond to telephone calls from patients and their representatives.
• Scan and fax patient information as needed.
• Answer questions and provide information directly or via telephone within the scope of practice.
• Collect co-pays, deductibles, and past balances as indicated on insurance cards or documented by billing staff.
• Update new insurance information as received.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Healthcare experience is preferred.
• Electronic health record (EHR) experience is a plus.
• Ability to multi-task in a fast-paced environment while maintaining professionalism and composure.
• Computer proficiency and ability to use applicable software as required.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with medical terminology.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off