About the position
We are looking for a front office receptionist for our fast-paced orthopaedic practice located in Mansfield, TX. This position is crucial for ensuring a smooth and efficient operation of our office, as the receptionist is often the first point of contact for our patients and visitors. The ideal candidate must possess excellent customer service skills and have the ability to interact and communicate effectively with others. Familiarity with scheduling, insurance knowledge, and experience with electronic health records (EHR), specifically e-clinical works, is preferred. Candidates should be well-organized and capable of multitasking in a dynamic environment. Self-motivation, professionalism, and dependability are essential traits for success in this role. As a receptionist, you will be responsible for greeting and directing patients and visitors promptly and courteously, maintaining an environment that promotes patient comfort and confidentiality. You will work collaboratively with the medical team, emphasizing effective communication to ensure a smooth patient flow through the office. Your duties will include scheduling appointments according to established guidelines, registering patients by verifying their records, and ensuring that all patient demographics and insurance information are accurate and up to date. You will also prepare clinic super-bills and progress notes in advance, review accounts for balances and expired referrals, and address any issues with patients. In addition, you will be responsible for collecting co-payments and reconciling payment reports daily, receiving and scanning medical records and other documentation into the EMR system, and ensuring that all patient communications are recorded appropriately. You will assist patients with clinic paperwork as needed and perform other administrative duties as assigned. This role requires a proactive approach to patient care and administrative tasks, ensuring that all processes run smoothly and efficiently.
Responsibilities
- Immediately greets and directs patients and visitors promptly and courteously.
- Maintain an environment conducive to patient comfort and confidentiality.
- Work as part of a team with an emphasis on communication.
- Communicates with Medical Assistants and patients to ensure efficient patient flow through the office.
- Maintain a clean and professional office environment.
- Assist with explaining insurance benefits/coverage with patients.
- Schedules appointments according to scheduling guidelines/templates.
- Registers patients by verifying that patient's records are up to date and accurate.
- Verifies patient demographics and insurance information is entered and correct.
- Prepares and prints clinic super-bills and progress notes in advance.
- Reviews accounts of scheduled patients for balances and expired referrals and addresses with patients for resolution.
- Sends requests for AUTH's/referrals on behalf of patients.
- Collects co-payments and balances from patients and reconciles payment reports on a daily basis.
- Receive and scan medical records, requests, orders, and disability forms.
- Must scan all pertinent documentation and paperwork into EMR.
- Records patient communications within the EMR and sends to the appropriate Team Member.
- Collection of all new patient paperwork and updated paperwork in a timely manner.
- Ensure patient insurance verifications are completed and communicate with the insurance verification team on an ongoing basis.
- Assist patients with clinic paperwork as needed.
- Perform other administrative duties as assigned.
Requirements
- Excellent customer service skills.
- Ability to interact and communicate well with others.
- Familiarity with scheduling and insurance knowledge.
- Experience with EHR (e-clinical works) preferred.
- Well organized and able to multi-task in a fast-paced setting.
- Self-motivated, professional, and dependable.
Nice-to-haves
- 1 year of customer service experience (preferred).
- 1 year of computer skills (preferred).
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
