Hamilton Health Care System - Dalton, GA
posted 16 days ago
About the position
The Registrar is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, co-pay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures. The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verify patient pertinent demographic, pertinent historical medical records from a referral source, and financial data prior to, or during each patient visit. Obtain copies of relevant documents, most recent insurance cards and where applicable, verify eligibility of insurance and obtain authorization for services as necessary. Collect required payments or make necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patients, manage cash drawers according to established protocols, post cash to patients accounts, and manage patient responsible account balances at the time of service. These and additional duties as assigned will be performed in a courteous and professional manner. Collaborative interaction with patients, physicians, other staff members and management, excellent customer service and accurate processing of all front-end functions are integral to the success of this individual.
Responsibilities
- Manage front-end functions including customer service and telephone management.
- Schedule appointments and handle patient registration.
- Collect co-pays and manage time of service account management.
- Perform charge entry and manage cash drawers according to established protocols.
- Verify patient demographic and financial data prior to or during each visit.
- Obtain and verify insurance information and eligibility.
- Collect required payments and make financial arrangements as necessary.
- Interact collaboratively with patients, physicians, and staff members.
Requirements
- Completion of a high school diploma; college level courses preferred.
- Relevant front-desk and customer related experience, preferably within a physician practice.
- Working knowledge of medical software programs and PC skills.
- Experience with Athena is a plus.
- General knowledge of medical procedural coding (CPT/ICD10) preferred.
- Excellent customer service skills and good written and verbal communication skills.
- Ability to work in a team environment.
- Proficient typing skills for data entry into EMR.
- Current CPR/BLS certification preferred or must obtain within 30 days of transfer/hire date.
Nice-to-haves
- Experience with Athena medical software.
- Knowledge of medical procedural coding (CPT/ICD10).
- Current CPR/BLS certification.
