Medical Operations Support Specialist

$37,440 - $49,920/Yr

Relaro Medical Trials - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Medical Operations Support Specialist at Relaro Medical Trials plays a crucial role in managing the daily operations of a clinical research site. This position is essential for ensuring operational efficiency and contributing to the success of research studies, ultimately impacting patient outcomes. The specialist will work closely with leadership and the clinical team, overseeing office management, scheduling, documentation, data management, and participant support.

Responsibilities

• Oversee daily office operations to maintain a professional, welcoming environment.
• Serve as the first point of contact for visitors, sponsors, and participants.
• Manage office and lab supplies, ensuring a clean, organized workspace.
• Manage scheduling for staff and clinical investigators, ensuring participants are prepared for visits.
• Maintain the site calendar, coordinating with sponsors, CROs, and vendors for study-related meetings and visits.
• Prepare, organize, and maintain study documents, ensuring regulatory compliance.
• Input, update, and maintain data in CTMS and relevant databases.
• Handle patient inquiries with prompt, professional assistance.
• Provide operational support to ensure smooth site operations.
• Provide personal assistant support to the Site Director, handling professional and personal tasks.

Requirements

• Bachelor's degree preferred, though relevant work experience will also be considered.
• Minimum of 3 years of experience in an administrative role, in a clinical research, healthcare, or professional setting.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with CTMS/EHR or similar platforms is highly preferred.
• Strong organizational skills with a proven ability to prioritize effectively.
• High level of accuracy and attention to detail in managing documents, data entry, and reporting.
• Excellent verbal and written communication skills.

Nice-to-haves

• Familiarity with GCP and ICH guidelines.
• Experience with iOS platforms is preferred.

Benefits

• Paid holidays
• Paid time off