Medical Patient Care Coordinator

Pacific Dental Services - Henderson, NV

Full-time - Entry Level

Henderson, NV

Ambulatory Health Care Services

About the position

The primary role of the Medical Healthcare Coordinator is to gain a financial commitment from the patient to start the best possible treatment as soon as possible. This person will be responsible for educating patients on treatment choices, overcoming common patient objections, utilizing financial options to collect treatment fees, keeping the clinicians' schedules productive, providing front desk support and phone reception, patient admission and discharge, insurance verification, data gathering, statistical reports, data entry, monitoring of clinical charting and billing, ensuring productivity, and maintaining medical records.

Responsibilities

• Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay
• Obtain necessary insurance approvals in a timely manner
• Assist in monitoring prescriptions, insurance coverage, and any other related paperwork
• Responsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.)
• Responsible for the daily and monthly billing operations according to specific clinic needs
• Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
• Manage the clinician's schedules in scheduling software system to ensure productivity and effective patient experience
• Communicate effectively with team regarding changes in schedule, patient issues, and clinician/office concerns
• Greet visitors promptly and courteously, using eye contact upon their arrival at the clinic
• Answer phones and assist walk-in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction
• Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date, and address/directions to the clinic
• Collecting initial demographic and clinical patient information and entering it into the medical record
• Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards
• Assists Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting

Requirements

• Equivalent to high school diploma or general education degree (GED) and 1+ years of business experience
• Administrative/support experience with heavy customer service component, preferably in a health care setting
• Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM
• Knowledge of Microsoft Office Suite, including Outlook, Word, and Excel
• Preferred Bachelor's Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
• Experience in healthcare/medical clinic
• Proficiency in Epic EHR
• Knowledge of office practices, technology applications, and patient insurances
• Good interpersonal communication skills
• Ability to adhere to standard operating procedures and documented workflows
• Understanding of general medical office operations and patient flow issues
• Use of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems)
• Ability to read, analyze, and interpret common insurance plans and financial information
• Ability to draw valid conclusions, apply sound judgment in making decisions under pressure
• Ability to respond to common inquiries from customers
• Ability to apply basic mathematical concepts such as division, multiplication, fractions, and percentages to practical situations
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Organized, detail-oriented individual able to work in a fast-paced environment
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality with patient records
• Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff
• Ability to maintain an appropriate professional appearance and demeanor

Nice-to-haves

• Preferred Bachelor's Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
• Experience in healthcare/medical clinic
• Proficiency in Epic EHR

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community