About the position
As a Medical Practice Administrator at SCA Health, you will play a pivotal role in overseeing the operations of our medical practice in Pensacola, Florida. This position requires a high degree of initiative, judgment, discretion, and decision-making to support physicians and achieve organizational objectives. You will be responsible for recommending, developing, and implementing improvements across various aspects of the practice, including financial performance, clinical outcomes, revenue cycle management (RCM), patient care, and communication. Your performance will be measured based on the improvements and expectations set forth within the practice. In this role, you will inform executive leadership about current trends, problems, and medical activities to facilitate effective policy-making. You will establish and secure approval for clinic operating policies and procedures, ensuring compliance with all applicable regulations. Additionally, you will participate in and coordinate the recruitment of physicians, providers, and team members, as well as develop and participate in the performance evaluation of staff. You will oversee the business and financial affairs of the practice, resolving any medical-administrative problems while maintaining open lines of communication with teammates to ensure high employee morale and a professional clinic atmosphere. Your responsibilities will also include overseeing practice passive income, reviewing quarterly call schedules, and developing ancillary services. You will provide support to clinic managers regarding the recall process and the utilization of vascular lab technicians, as well as manage all applicable licenses specific to the provider and location. Furthermore, you will research new technology for process improvement, submit monthly reports for all practice programs and service lines, and assist the clinic team and managers with patient-related issues and complaints. You will also support the Director of Revenue Cycle in implementing workflow changes related to billing and collections. Communication with GPO representatives for savings opportunities and maintaining confidentiality of information are essential aspects of this role. You will be responsible for all incident reports within the practice and will identify and report compliance issues to the Compliance Officer. Lastly, you will maintain knowledge of and confirm completion of training for annual requirements related to compliance, safety, and Diversity, Equity, and Inclusion.
Responsibilities
- Exercise a high degree of initiative, judgment, discretion, and decision-making while conducting all aspects of physician support to achieve organizational objectives.
- Recommend, develop, and implement improvements for the practice.
- Measure performance based on improvements and expectations set forth inside each practice; financial, clinical, RCM, Patient Care/Outcomes, and Communication.
- Inform executive leadership about current trends, problems, and medical activities to facilitate policy making.
- Establish and secure approval and provide oversight for clinic operating policies and procedures.
- Participate in and coordinate physician, provider, and team member recruitment.
- Develop and participate in performance evaluation of team members.
- Oversee business and financial affairs of the practice.
- Resolve any medical-administrative problems and keep lines of communication open with teammates to ensure high employee morale and a professional, healthful clinic atmosphere.
- Responsible for oversight of practice passive income.
- Review quarterly call schedules prior to publishing.
- Develop and oversee ancillary services.
- Provide support to clinic managers for oversight of recall process and utilization of vascular lab technicians.
- Responsible for all applicable licenses specific to provider and location.
- Research new technology for process improvement.
- Submit monthly reports for all practice programs and service lines.
- Provide support to clinic team and managers for patient related issues/complaints.
- Provide support to Director of Revenue Cycle for workflow changes related to billing and collections by clinic team.
- Communicate with GPO representative for savings opportunities.
- Responsible for all incident reports within the practice; to appropriate agencies.
- Maintain information in a confidential manner.
- Identify and report compliance issues or concerns to Compliance Officer for resolution.
- Maintain knowledge and confirm completion training for annual requirements relating to compliance, safety and Diversity, Equity, and Inclusion.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree and/or minimum of five years serving as a practice manager required.
