Medical Practice Coordinator

$43,680 - $45,760/Yr

LifeStance Health - Eatontown, NJ

Full-time - Entry Level

Eatontown, NJ

Ambulatory Health Care Services

About the position

The Practice Coordinator is responsible for managing the daily front office activities at LifeStance Health, ensuring high-quality customer service for both in-person and remote patients and clinicians. This role involves operational excellence, patient support, and clinician support, contributing to a positive work environment and effective practice management.

Responsibilities

• Create a positive work environment and support clinician and staff engagement activities.
• Conduct schedule preparation for all patients, ensuring paperwork and documentation are complete.
• Perform general office duties to maintain cleanliness and appeal, including sorting mail and scanning documents.
• Communicate effectively with peers, clinicians, and patients to support patient care and satisfaction.
• Provide exceptional customer service and manage potentially difficult situations using crisis and de-escalation processes.
• Manage front desk responsibilities, including greeting and checking patients in/out.
• Assist patients with requests via phone, email, and portal regarding billing, scheduling, and inquiries.
• Manage phone system queues to ensure timely call responses.
• Assist patients with telehealth access and Patient Portal issues.
• Collect co-payments and account balances at the time of service.
• Complete insurance eligibility verification and resolve issues with patients.
• Provide general support to clinicians with administrative tasks and coordinate patient questions.
• Audit clinician schedules for appointment accuracy.

Requirements

• High School diploma or equivalent required; associates/bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or a similar role preferred.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize duties effectively.
• Proficient in using computer software applications, including Microsoft Office and EMRs.
• Comfortable handling sensitive and confidential information (HIPAA).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short and long-term disability insurance
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program