Medical Receptionist Amherst OBGYN

University Hospitals - Amherst, OH

Full-time

Amherst, OH

Hospitals

About the position

The Medical Receptionist at Amherst OBGYN plays a crucial role in supporting practice operations by performing various receptionist, scheduling, registration, and medical record duties. This position is essential for ensuring smooth patient flow and maintaining accurate medical records while providing excellent customer service to patients and their families.

Responsibilities

• Schedules and cancels patient appointments.
• Greets patients, families, and visitors.
• Registers patients, verifies data, and assists with completing forms.
• Obtains and updates demographic, billing, and third-party coverage information.
• Explains policies and procedures to patients, families, and visitors as needed.
• Obtains and prepares medical records for patient appointments and inserts appropriate forms.
• Reviews medical records for completeness and initiates procedures to locate missing information prior to the patient visit.
• Files records, correspondence, and reports into the medical record after completion of patient visit and maintains file system in order.
• Copies medical records as needed.
• Answers and screens incoming telephone calls, takes accurate and thorough messages.
• Promptly triages emergency telephone calls.
• Schedules procedures and instructs patients and families regarding preparation for procedure and post-procedure needs.
• Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
• Presents statements to patients following their visits and collects office visit fees from patients.
• Discusses status of accounts and outstanding balances with patients.
• May assist with billing and arranges referrals, completing required referral paperwork.
• Regularly inventories and orders office supplies and keeps work and waiting areas neat and organized.
• Sorts, stamps, and distributes incoming mail and prepares outgoing mail.
• Calls patients to remind them of appointments and calls about test results as directed by the physician, may also schedule testing.
• Follows up on missed appointments.

Requirements

• High School Equivalent / GED or combination of equivalent education and experience.
• 1+ years related experience.
• Excellent interpersonal and communication skills.
• Able to relate effectively with a wide variety of people.
• Computer literate with 40 wpm typing ability.

Nice-to-haves

• Medical terminology knowledge.
• Understanding of third-party reimbursements, CPT, and ICD-9 coding.