Medical Receptionist and Customer Suppor...

Hille & Henriksen River Ridge Oral And Maxillofacial Surgical Center - Sioux Falls, SD

Full-time - Entry Level

Sioux Falls, SD

Ambulatory Health Care Services

About the position

At River Ridge Oral Surgery, our doctors and staff are committed to providing optimal oral surgery care in a professional, friendly, and calm environment. We are looking for someone to join our team who specializes in patient interactions both in person and via the phone. This role is crucial as it involves daily communication with patients to assist with their questions and prepare them for upcoming surgeries. The position is full-time, requiring 40 hours of work per week, with hours set from Monday to Thursday, 8 AM to 5 PM, and Friday from 7 AM to 3 PM. The ideal candidate will thrive in a high-volume practice and be dedicated to maintaining a positive experience for our patients.

Responsibilities

• Answering phone calls in a high call volume practice
• Scheduling appointments
• Transferring phone calls to the correct department
• Saving confidential documents to appropriate place
• Processing patient payments
• Providing administrative support
• Understanding and maintaining Privacy Practices
• Answering questions regarding surgery, insurance, and billing

Requirements

• High School Diploma/GED
• Strong telephone skills
• Experience with Excel, Word, Outlook preferred
• Ability to maintain a productive workspace
• Strong communication skills
• Ability to multitask in a fast-paced environment
• Excellent customer service and problem resolution skills

Benefits

• Health/Dental insurance
• 401k contribution after 1 year
• PTO after 90 days
• Elective benefits