Medical Receptionist Benefits Coordinator - Bilingual

$33,280 - $39,520/Yr

Edward M. Kennedy Community Health Center - Worcester, MA

Full-time - Entry Level

Worcester, MA

Ambulatory Health Care Services

About the position

The Medical Receptionist Benefits Coordinator at Edward M. Kennedy Community Health Center is responsible for managing reception duties in the Optometry Department, including patient check-in, new patient registration, insurance verification, and clerical tasks. This role is crucial in supporting the health center's mission of promoting health equity and providing quality care to the community. The position requires strong communication skills and a passion for helping others in a team-oriented environment.

Responsibilities

• Greet and check in patients according to department protocols, verifying identity, demographics, and insurance information.
• Refer patients to a Health Benefit Advisor for invalid insurance and collect fees while maintaining financial records.
• Complete Sliding Fee Scale applications per Health Center guidelines.
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes.
• Process walk-in patients, enter information into EPM, and manage paper flow for visits.
• Answer calls promptly, adhering to protocols.
• Maintain recall lists and communicate with patients as needed.
• Attend departmental meetings and perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Bilingual in English/Spanish or English/Portuguese.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer service and communication skills.
• All employees must be fully vaccinated for COVID-19 and Flu.

Benefits

• 403(b) retirement plan with company match
• Health benefits starting on the first day of employment
• Company pays 79% of health insurance premiums
• Comprehensive benefits package including medical, dental, short-term disability, long-term disability, and life insurance
• CME and tuition reimbursement
• Generous time off packages
• Health benefits include coverage for same-sex domestic partners and gender-affirming care
• Opportunities for advancement in a growing organization