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Medical Receptionist/Call Center Representative
$37,440 - $47,840/Yr
Maryland Primary Care Physicians - Annapolis, MD
posted 2 months ago
Full-time - Entry Level
Annapolis, MD
Ambulatory Health Care Services
About the position
The Medical Receptionist/Call Center Representative position at Maryland Primary Care Physicians involves managing patient communications in a fast-paced medical environment. The role requires exceptional customer service and communication skills to effectively schedule appointments and assist patients. The ideal candidate will have a strong work ethic and proficiency in computer systems, with a preference for those experienced in using Epic software.
Responsibilities
- Manage incoming calls and patient inquiries in a professional manner.
- Schedule appointments for patients efficiently and accurately.
- Maintain patient records and ensure data entry is precise.
- Provide information about services and assist patients with their needs.
- Collaborate with medical staff to ensure smooth patient flow and communication.
Requirements
- Two years of experience in a healthcare setting preferred.
- Previous call center experience is preferred.
- Exceptional customer service skills are required.
- Excellent communication skills for scheduling and patient interaction.
- Proficiency in computer systems is a must.
Nice-to-haves
- Experience with Epic software is preferred.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
