Medical Receptionist - Call Center

About the position

The Medical Receptionist at Nebraska Methodist Health System plays a crucial role in ensuring smooth operations within the clinic by managing patient interactions, scheduling appointments, and handling insurance inquiries. This position is essential for providing exceptional care and support to patients and healthcare staff, contributing to a positive healthcare experience.

Responsibilities

• Registers patients for appointments by collecting and verifying patient demographics and insurance information.
• Greets, directs, and assists patients with questions to facilitate patient care in a prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents.
• Handles insurance inquiries by answering questions, assisting with referrals, and completing appropriate paperwork.
• Processes and distributes written communication and documents accurately.

Requirements

• High School Diploma or General Educational Development (G.E.D.) required.
• 6 months previous customer service experience preferred.
• Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
• Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
• Ability to follow written and verbal instructions.
• Ability to work in a diverse healthcare environment with diverse customer expectations.
• Ability to keep patient information confidential.
• Ability to manage multiple tasks simultaneously and efficiently.

Benefits

• Competitive pay
• Excellent benefits
• Great work environment where all employees are valued