Medical Receptionist Call Center

$22 - $25/Yr

Open Door Community Health Centers - Arcata, CA

Full-time - Entry Level

Arcata, CA

Ambulatory Health Care Services

About the position

The Arcata Community Health Center (ACHC) is committed to removing barriers to healthcare access in the heart of the Redwoods. The receptionist plays a crucial role in creating first impressions for patients, greeting them both in-person and over the phone, making appointments, answering questions, and managing information in the electronic scheduling and records system. This position requires a caring and compassionate individual who can multi-task, work effectively in a team environment, and is dedicated to helping patients access necessary services in a busy healthcare setting. Related experience or training is preferred.

Responsibilities

• Checks-in patients, greets visitors and routes them to the person who can help them.
• Schedules EMR appointments in person and by phone.
• Determines method of payment and collects necessary information.
• Issues required forms and checks patient forms for completeness and accuracy.
• Obtains consent for treatment and updates registration.
• Facilitates enrollment into applicable insurance programs.
• Updates patient information and inputs new patient information.
• Checks patients out and may schedule return appointments.
• Routes calls and takes messages, answering patient inquiries or routing questions to the correct person.
• Makes new charts where applicable and reviews billing sheets for completeness.
• Collects fees and co-payments, checks account balances, and requests past due payments.
• Posts encounters and payments and reconciles payments, locking away cash at the end of the day.
• Maintains communication with providers through the Medical Assistants and Clinic Nurse Coordinator to ensure optimum patient flow.
• Maintains inventory of forms and office supplies and orders as needed.
• Sanitizes work area and participates in appropriate staff meetings.
• Adheres to ODCHC's attendance policy and performs other duties as designated by supervisor.

Requirements

• Excellent interpersonal skills with the ability to communicate well verbally and in written form.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to read and interpret documents and compose simple correspondence.
• Ability to keep records accurately and carefully.
• Courteous and efficient manner on telephone and in person.
• Ability to prioritize when several tasks are presented at once.
• Ability to learn and work with new computer programs.
• High school diploma or GED.
• One to three months related experience and/or training.

Nice-to-haves

• Experience in a healthcare setting or similar role.

Benefits

• Compensation range of $22.00 to $25.30 per hour, with new hires starting at $22.00.
• Additional $0.75 hourly differential for Hmong and Spanish speakers who pass a language exam.