Medical Receptionist/Customer Service

$35,360 - $35,360/Yr

Palm Medical Centers - Parkland, FL

Full-time - Entry Level

Parkland, FL

About the position

The Medical Receptionist/Customer Service role at Palm Medical Centers is focused on delivering excellent patient service and managing various administrative tasks within a medical office environment. The position requires strong communication skills, attention to detail, and the ability to work in a fast-paced setting while ensuring a welcoming atmosphere for patients and visitors.

Responsibilities

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Retrieve all correspondence from mailboxes and distribute accordingly.
• Prioritize the center's business needs and assist other areas as needed.
• Schedule appointments, check-in/out patients, and obtain accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and direct visitors to the correct area.
• Perform clerical functions and maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Perform other duties and projects as assigned.
• Commute to other centers as needed.

Requirements

• Ability to work in a fast-paced work environment.
• Experience in a medical office setting.
• Exceptional customer service and phone etiquette.
• Ability to use computers to enter information.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to connect with patients and make them feel comfortable.
• Patience and presence of mind.
• Bilingual preferred (English/Spanish).

Nice-to-haves

• Bilingual in English and Spanish.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance