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Healthpartners - Saint Louis Park, MN
posted 2 months ago
About the position
The Medical Receptionist position at Park Nicollet is a vital role within the Dermatology team, focusing on providing exceptional service to patients and their families. This position involves managing incoming calls in a call center environment and performing front desk duties, including greeting patients, collecting co-pays, scheduling appointments, and supporting clerical tasks. The role emphasizes maintaining high availability and quality service while ensuring patient confidentiality and satisfaction.
Responsibilities
- Handle incoming calls in a call center environment with a minimum of 93% availability.
- Greet patients and provide courteous assistance at the front desk.
- Collect co-pays and schedule follow-up appointments and referrals.
- Support departmental clerical duties to ensure smooth operations.
- Provide timely and accurate service support to patients.
Requirements
- 6 months of related experience in a medical or administrative role.
- Accurate computer and keyboarding skills.
- Knowledge of age-related growth and development principles.
- Proficiency in operating telephones, PCs, printers, photo copiers, and fax machines.
Nice-to-haves
- Some medical background preferred.
- Strong verbal and written communication skills.
- Human relations sensitivity and customer service skills.
- Listening and telephone etiquette skills.
- Knowledge of medical terminology is desirable.
- Comfort in asking patients for co-pays and race collection.
- Ability to promote and maintain good patient relations and confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit and key for long periods of time.
Benefits
- Medical insurance
- Dental insurance
- Retirement program
- Time away from work
- Insurance options
- Tuition reimbursement
- Employee assistance program
- Onsite clinic
- Competitive benefits package
