Eye Care Partners - Centerville, OH
posted 5 days ago
Full-time - Entry Level
Centerville, OH
Ambulatory Health Care Services
About the position
A Front Office Specialist employee is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Responsibilities
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
Requirements
- High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Ability to work weekends when applicable
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Paid Time Off (PTO)
- Employer-matched 401k
- Monthly incentive programs
- Generous employee purchase program
- Family purchase events
- Certification reimbursements
- Leadership team that knows everyone by name and loves to promote from within
