Medical Receptionist / Front Desk Coordinator : AZURA

Fresenius - Philadelphia, PA

Full-time

Philadelphia, PA

Ambulatory Health Care Services

About the position

As the Patient Services Coordinator, this position plays a crucial role in ensuring the smooth operation of patient scheduling and communication within a healthcare facility. The coordinator is responsible for managing the scheduling of appointments, ensuring that all pre-procedure activities are completed in a timely manner, and maintaining accurate medical records. This role requires a high level of organization and attention to detail, as the coordinator must handle patient cancellations, additions to the schedule, and ensure that all necessary documentation is completed and filed appropriately. The coordinator will greet patients and visitors, collect identification and insurance information, and facilitate the admissions process, ensuring that all patient interactions are professional and efficient. In addition to scheduling and admissions, the Patient Services Coordinator is responsible for performing insurance verifications and managing prior authorizations as required by payers. This includes communicating any changes regarding procedures and insurance directly to patients and internal parties. The coordinator will also be involved in the daily encounter checks to ensure reporting accuracy and will oversee the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records in accordance with established policies and procedures. The role may also involve managing inventory shipments and deliveries, ensuring that the office is well-stocked and organized. The work environment is typical of a healthcare facility, with air temperature control and moderate noise levels. The coordinator may be exposed to infectious and contagious diseases/materials, and the role involves a combination of desk work, computer usage, and direct interaction with patients, facility staff, and physicians. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Responsibilities

• Schedule and input all appointments in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations and additions to the schedule according to center scheduling parameters.
• Print patient schedules and pull patient charts daily.
• Facilitate the admission process by greeting patients and obtaining identification and insurance information.
• Assemble and maintain patient medical and financial records confidentially.
• Complete the front-end billing process ensuring all information is entered into the registration module.
• Perform insurance verification and complete prior authorizations as required by payers.
• Assist with patient transportation if qualified per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data.
• Ensure accuracy when scanning and filing documents within 24 hours of completed visits.
• Communicate changes about procedures and insurance to appropriate parties and patients immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Provide information for research or study projects involving patient care and service utilization.
• Oversee materials going in and out of the office, including inventory shipments and deliveries.

Requirements

• High School Diploma or equivalent; Associate Degree or higher preferred.
• 1 - 2 years' related experience, preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software, such as Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.