Medical Receptionist/Front Desk

St. Johns Internal Medicine, P.C. - Saint Johns, MI

Full-time - Entry Level

Saint Johns, MI

About the position

The Medical Receptionist/Front Desk position at St. Johns Internal Medicine, P.C. is a full-time role focused on providing excellent customer service and administrative support in a medical office environment. The ideal candidate will be adaptable, able to work both independently and as part of a team, and will play a crucial role in managing patient interactions and maintaining office operations.

Responsibilities

• Greet patients and register them according to established protocols.
• Assist patients in completing necessary forms and documentation, including medical insurance.
• Ensure patient information is accurate, including billing information.
• Inform patients of medical office procedures and policies.
• Maintain and manage patient records.
• Answer incoming calls and deal with inquiries, transferring calls as required.
• Schedule patient appointments and collect co-pays and payments.
• Obtain external medical reports as required by medical professionals.
• Respond to requests for information and complete other clerical duties as assigned.
• Maintain stock of forms and office supplies.
• Ensure the reception area is well maintained, neat, and clean.
• Safeguard patient privacy and confidentiality.

Requirements

• High school diploma or GED.
• Knowledge of medical terminology, procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of healthcare insurance preferred.

Nice-to-haves

• Bilingual skills are a plus.
• Previous medical office experience.

Benefits

• Compensation based on experience and ability to work in a fast-paced environment.