Medical Receptionist (Full-time) - GI / ASC (Boulder, CO)

$34,715 - $45,136/Yr

Boulder Medical Center - Boulder, CO

Full-time - Entry Level

Boulder, CO

251-500 employees

Ambulatory Health Care Services

About the position

Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group that has been serving the Boulder County community since 1949. With over 20 primary and specialty care departments and a team of 90 providers, BMC is dedicated to providing high-quality healthcare services. The Medical Receptionist position is a full-time role within the GI & ASC team, requiring a commitment of 40 hours per week, Monday through Friday. This role is essential in ensuring a smooth and efficient operation of the clinic, as it involves direct interaction with patients and requires a strong focus on customer service. As a Medical Receptionist, you will be responsible for managing phone communications, scheduling appointments, and maintaining accurate patient records. You will be the first point of contact for patients, and your ability to assess their needs and provide appropriate information is crucial. The role demands professionalism, discretion, and the ability to work under pressure while maintaining a courteous demeanor. You will also be expected to handle various administrative tasks, including data entry and managing patient demographics, all while adhering to HIPAA regulations. BMC offers a friendly and positive work environment where employees can thrive and make a meaningful impact on the community. The organization values its staff and provides opportunities for career advancement while ensuring a supportive atmosphere. Full-time employees enjoy a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, and a 401(k) plan, among other perks. This position is ideal for individuals who are passionate about healthcare and customer service and are looking to grow their careers in a reputable medical facility.

Responsibilities

• Answer the telephone promptly, evaluating patient needs to determine appointment type.
• Summarize appointment details prior to ending the phone call.
• Manage all phone functionalities such as transfers, placing callers on hold, and forwarding phone to afterhours message system.
• Accurately record patient name, numbers, and demographic information using correct spelling and punctuation.
• Schedule, reschedule, and cancel appointments according to provider preference and scheduling protocol.

Requirements

• High school diploma or equivalent required; Associate's Degree or some college coursework in Business or Healthcare Administration preferred.
• One year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting is highly desired.
• Bilingual ability (Spanish) is a plus.
• Strong computer and data entry skills are essential.
• Excellent customer service and communication skills are required.
• Knowledge of medical terminology and HIPAA compliance is preferred.

Nice-to-haves

• Experience working in both primary care and specialty care clinics.
• Neat, well-groomed appearance and courteous manner.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance