Saint Joseph Health - Syracuse, NY
posted 5 months ago
The Medical Receptionist I at St. Joseph's Health plays a crucial role in supporting the office operations and ensuring a seamless patient experience. This position requires the receptionist to work both independently and collaboratively with other office staff to provide efficient, cost-effective, and quality patient care. The receptionist is responsible for a variety of tasks that include scheduling appointments, reviewing provider schedules, and ensuring that all patient interactions are handled with professionalism and care. The role emphasizes the importance of communication and collaboration with management to address goals, needs, and concerns effectively. In addition to scheduling and managing appointments, the Medical Receptionist I is tasked with pre-registration duties, reviewing revenue reports to ensure accurate billing, and collecting co-pays and balances due from patients. The receptionist will also check patients in and out for their appointments, provide phone support for incoming and outgoing calls, and handle documentation through scanning and faxing. Attention to detail is critical in this role to maintain accurate schedules based on provider preferences and office standards. The position also requires maintaining confidentiality regarding patient information and ensuring a welcoming environment for visitors. The receptionist must employ professional manners and tact in all interactions, demonstrating excellent customer service skills. The role involves using various office equipment and software, including multi-line telephones, PCs, and fax machines, to perform job functions efficiently. Overall, the Medical Receptionist I is integral to fostering a healthy work environment and enhancing the patient experience at St. Joseph's Health.