Medical Receptionist I

Cook Children's Health Care System - Flower Mound, TX

Full-time - Entry Level

Flower Mound, TX

51-100 employees

Hospitals

About the position

The Medical Receptionist at Cook Children's Health Care System plays a crucial role in ensuring a welcoming and efficient experience for patients visiting the Flower Mound Primary Care Department. This position is primarily responsible for greeting patients upon arrival, establishing a friendly and positive atmosphere, and facilitating a smooth patient flow throughout their visit. The Medical Receptionist is tasked with answering phone calls promptly and courteously, managing appointment schedules, and adhering to all policies set forth by Cook Children's Physician Network (CCPN). This role requires a high level of customer service and communication skills to effectively interact with patients, families, and healthcare professionals. In addition to greeting patients, the Medical Receptionist must maintain an organized and efficient front desk operation. This includes managing patient records, ensuring that all necessary documentation is completed accurately, and assisting with any inquiries that may arise. The Medical Receptionist is expected to handle various administrative tasks, such as scheduling appointments, confirming patient information, and processing any necessary paperwork. The ability to remain calm and composed under pressure is essential, as the role may involve dealing with challenging situations or high volumes of patients. Cook Children's Health Care System is a not-for-profit organization dedicated to providing exceptional pediatric healthcare. With a flagship medical center in Fort Worth and numerous locations across Texas, the organization is committed to meeting the unique needs of children and their families. The Medical Receptionist will be part of a team that values compassion, understanding, and a commitment to excellence in healthcare delivery. This position offers an opportunity to contribute to the well-being of children and families in the community, making a meaningful impact in their lives.

Responsibilities

• Greet patients and establish a friendly, positive encounter for each visit.
• Maintain patient flow and ensure efficient operations at the front desk.
• Answer phones promptly and courteously, addressing patient inquiries.
• Manage appointment schedules and confirm patient information.
• Adhere to all policies and procedures set by Cook Children's Physician Network (CCPN).
• Assist with administrative tasks related to patient records and documentation.

Requirements

• High school diploma or GED required.
• Customer service experience is mandatory.
• Strong interpersonal and communication skills are essential.
• Ability to handle pressure and maintain composure in a busy environment.