Medical Receptionist II

Disability Solutions - Aledo, TX

Full-time - Entry Level

Aledo, TX

51-100 employees

Administrative and Support Services

About the position

The Medical Receptionist II at Walsh Ranch Multispecialty Clinic plays a crucial role in ensuring a welcoming and efficient environment for patients, families, and visitors. This position is responsible for greeting individuals upon their arrival, establishing a friendly and positive encounter for each patient's visit. The Medical Receptionist II will perform various office functions, which include answering phones, scheduling appointments, registering patients, and handling billing processes within the clinic setting. This role requires a high level of flexibility and excellent communication skills, as well as the ability to adapt to changes in staffing levels and patient volumes. The Medical Receptionist II must be able to manage multiple tasks simultaneously while maintaining a calm and professional demeanor, especially in high-pressure situations that may arise due to the nature of the healthcare environment. In addition to the front desk responsibilities, the Medical Receptionist II will also be expected to understand diversified insurance plans and possess knowledge of coding and medical terminology. This knowledge is essential for accurately processing patient information and ensuring that billing is handled correctly. The role demands good interpersonal skills, as the Medical Receptionist II will interact with a diverse range of individuals, including patients, families, and healthcare professionals. Maturity and the ability to withstand pressure are critical attributes for success in this position, as the Medical Receptionist II will often be the first point of contact for patients seeking care at the clinic.

Responsibilities

• Greet patients, families, and visitors in a friendly and professional manner.
• Answer phone calls and respond to inquiries regarding appointments and services.
• Schedule patient appointments and manage the clinic's calendar.
• Register patients and ensure accurate collection of personal and insurance information.
• Handle billing processes and assist with insurance claims as needed.
• Maintain a clean and organized reception area to enhance patient experience.
• Adapt to changes in staffing levels and patient volumes effectively.
• Exhibit excellent communication skills in all interactions with patients and staff.

Requirements

• High school graduate or equivalent.
• At least two years' experience in a medical office or one year of Cook Children's Physician Network medical office experience.
• Understanding of diversified insurance plans.
• Knowledge of coding and medical terminology.
• Exhibit good interpersonal and communication skills.
• Ability to withstand pressure in relation to public and physician interactions.