Medical Receptionist II

Cook Children's Health Care System - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

51-100 employees

Hospitals

About the position

The Medical Receptionist II at Cook Children's is a vital role that serves as the first point of contact for patients, families, and visitors at the Renaissance Neighborhood Clinic in Fort Worth, TX. This position is essential in creating a welcoming and positive environment for each patient's visit. The Medical Receptionist is responsible for a variety of office functions that are crucial for the smooth operation of the clinic. These functions include answering phones, scheduling appointments, registering patients, and handling billing inquiries. The role demands a high level of flexibility and excellent communication skills, as the Medical Receptionist must adapt to changes in staffing levels and patient volumes throughout the day. In addition to the administrative tasks, the Medical Receptionist must exhibit strong interpersonal skills to effectively interact with patients and their families, ensuring that they feel comfortable and supported during their visit. The ability to manage pressure and maintain professionalism in a busy medical environment is essential. The Medical Receptionist will also need to have a solid understanding of diversified insurance plans, coding, and medical terminology to assist patients with their inquiries and ensure accurate billing processes. Cook Children's is a not-for-profit organization dedicated to providing exceptional pediatric healthcare. With a flagship medical center in Fort Worth and numerous locations across Texas, the organization is committed to meeting the unique needs of children and their families. The Medical Receptionist II plays a crucial role in supporting this mission by ensuring that patients receive the best care and support possible from the moment they enter the clinic.

Responsibilities

• Greet patients, families, and visitors in a friendly and positive manner.
• Answer phones and respond to patient inquiries.
• Schedule appointments and manage patient registration.
• Handle billing inquiries and assist with insurance-related questions.
• Maintain a flexible approach to adapt to changes in staffing and patient volumes.
• Exhibit strong interpersonal and communication skills in all interactions.

Requirements

• High school graduate or equivalent.
• At least two years' experience in a medical office or one year of Cook Children's Physician Network medical office experience.
• Understanding of diversified insurance plans.
• Knowledge of coding and medical terminology.
• Exhibit good interpersonal and communication skills.
• Ability to withstand pressure in a public-facing role.