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UofL Health - Louisville, KY
posted 2 months ago
Full-time - Entry Level
Louisville, KY
10,001+ employees
Hospitals
About the position
The Medical Receptionist at UofL Health plays a crucial role in providing patient-centered care by managing front desk operations, including answering calls, scheduling appointments, and maintaining patient records. This position is essential for ensuring smooth communication between patients and healthcare providers, contributing to the overall efficiency of the medical office.
Responsibilities
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
- Utilizes Epic to register patients according to standard procedures.
- Ensures availability of treatment information by filing and retrieving patient records.
- Responds to customer needs with care, courtesy, and respect.
- Provides prompt service to customers and listens attentively to understand their needs.
- Communicates pertinent clinical/work status information to employers and team members as assigned.
- Interacts effectively and supportively with persons of all backgrounds.
- Respects and maintains the privacy and dignity of patients, assuring confidentiality at all times.
- Provides efficient and professional telephone services.
- Schedules appointments for patients and makes appointment reminder calls.
- Scans and files administrative and medical information in patients' medical records.
- Maintains forms and office supplies required for call center activities.
- Participates in staff and educational meetings.
- Maintains operations by following policies and procedures; reports needed changes.
- Contributes to team effort to assure excellent patient care and service.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED
- 1 year medical office experience preferred
- 1 year collection of co-pay and remaining balances experience preferred
- Dependable and professional demeanor
- Ability to work as a team player
- Energetic and motivated attitude
