Medical Receptionist Level 3 (3282) ORTHOPEDICS-SPORTS MEDICINE

Lexington Clinic - Lexington, KY

Full-time - Entry Level

Lexington, KY

Ambulatory Health Care Services

About the position

The Medical Receptionist Level 3 position at Lexington Clinic is a full-time role focused on providing comprehensive support within the Orthopedics-Sports Medicine department. This position is integral to the clinical encounter, performing a variety of tasks that enhance patient experience and streamline clinic operations. Responsibilities include greeting patients upon arrival, managing registration duties, and expediting the check-in process. The Medical Receptionist will also be responsible for scheduling appointments, conducting telephone triage, and maintaining electronic health records (EHR) work-lists. Additionally, the role involves preparing and maintaining patient charts, filing documents, and rooming patients for their appointments. The Medical Receptionist will coordinate surgery scheduling and handle pre-authorization and pre-certification processes, ensuring that all necessary documentation is completed accurately and in a timely manner. This position requires maintaining positive relationships with patients, their families, and other visitors, as well as collaborating effectively with fellow employees. The ideal candidate will possess strong communication skills, both verbal and written, and will be able to maintain composure in fast-paced and stressful situations. Overall, this role is essential for ensuring that the clinic operates smoothly and that patients receive the highest level of care and attention during their visits.

Responsibilities

• Greet patients and manage registration duties.
• Expedite the check-in process for patients.
• Schedule appointments and manage surgery scheduling.
• Conduct telephone triage and respond to patient inquiries.
• Maintain electronic health records (EHR) work-lists.
• Prepare and maintain patient charts and files.
• Room patients for their appointments and ensure they are comfortable.
• Handle pre-authorization and pre-certification processes for procedures.
• Coordinate procedures that may take place off-site.
• Maintain positive relationships with patients, families, and staff.

Requirements

• High school diploma or GED.
• CPR Certification.
• Medical office experience preferred.
• Strong computer skills and experience with EHR systems.
• Excellent communication skills, both verbal and written.
• Ability to maintain composure in fast-paced and stressful situations.

Nice-to-haves

• Formal training in a medical office setting.
• Experience working with the public.
• Pleasant attitude and neat appearance.
• Excellent telephone communication skills.