Medical Receptionist- Neurology- Physician Practice

Hackensack Meridian Health - Stafford Township, NJ

Part-time - Entry Level

Stafford Township, NJ

Hospitals

About the position

The Medical Receptionist at Hackensack Meridian Health plays a crucial role in providing reception and clerical services under the supervision of the practice manager and physician(s) for patients and visitors of the neurology practice. This position is essential in ensuring that the practice runs smoothly and efficiently, contributing to the overall patient experience. The Medical Receptionist is responsible for a variety of tasks that include managing patient communications, handling billing and collections, scheduling appointments, and performing general secretarial duties. The role requires a commitment to adhering to HIPAA guidelines and office policies, ensuring that all patient interactions are handled with care and professionalism. In this position, the Medical Receptionist will greet patients and visitors, assisting them with the sign-in process and responding promptly to their needs. They will support the financial responsibilities of the practice by staying informed about reimbursement and billing procedures, verifying information on the Audit Journal, and preparing bank deposits. Additionally, the Medical Receptionist will manage the patient check-in and check-out processes, ensuring that all necessary demographic information is collected and entered accurately into the billing system. This role also involves promoting patient satisfaction through friendly interactions and addressing any potential issues that may arise. The Medical Receptionist must be adaptable, as the work schedule may change to meet the needs of the practice. They are expected to clock in at designated start times and manage their time effectively to prevent unapproved overtime. The position requires the ability to travel within a 30-minute radius of the home and float to various locations as needed. Overall, the Medical Receptionist is a vital part of the healthcare team, contributing to the mission of Hackensack Meridian Health to transform healthcare and serve the community.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous, and helpful manner, making them feel welcome and important.
• Assists patients with the sign-in process and responds promptly to their needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, verifying information on the Audit Journal, and preparing bank deposits.
• Monitors general office supply inventory and equipment, notifying the Practice Manager when supplies are low and initiating orders.
• Manages the patient check-in process, obtaining and verifying required demographic information and collecting copayments.
• Manages the patient check-out process, ensuring it is completed accurately and timely, including reviewing charge slips and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
• Maintains an efficient and accurate filing and record maintenance system, assembling new patient folders and retrieving records as needed.
• Adapts work schedule to meet the needs of the practice and works additional hours as requested.
• Serves as a pre-loader for the EMR system and performs other duties as assigned.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability for improving the lives of patients and their caregivers.
• Exceptional focus on teamwork and dedication to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

Nice-to-haves

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Benefits

• Competitive benefits package including health insurance and paid time off.