Retina Vitreous Associates - Mansfield, OH
posted 4 days ago
Mansfield, OH
Ambulatory Health Care Services
About the position
The position involves ensuring complete patient registration and maintaining the integrity of the patient chart. The representative acts as a patient resource and clinic liaison, requiring contact with patients, physicians, staff, vendors, and the general public, both in person and via telephone. The role demands a pleasant voice, good manners, professionalism, and strong listening skills. Quality patient service is emphasized during interactions with patients, coworkers, and vendors, with expectations for a positive attitude, flexibility, dependability, and adherence to policies and procedures.
Responsibilities
- Greets patients immediately upon arrival and enhances the patient experience with a courteous demeanor.
- Confirms or updates patient demographics during the check-in process and follows ID verification protocols.
- Reviews and confirms patient insurance information and checks eligibility in real time.
- Collects copayments and past due balances, referring patients to financial counselors as needed.
- Accurately tracks patients in the system and directs them to the designated reception area.
- Schedules follow-up appointments, testing, and consults as ordered by the provider.
- Assists patients with questions, comments, and complaints, involving management when necessary.
- Files, scans, and secures patient documents daily, ensuring all forms are properly completed.
- Balances deposits and records all collected monies appropriately before closing.
- Follows department dress code standards and policies regarding cellphone usage during patient hours.
- Performs other duties as assigned.
Requirements
- High school diploma or GED; or one-year related experience and/or training; or equivalent combination of education and experience.
- Ability to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.
Benefits
- Health, dental, and vision insurance
- Employer-paid life insurance
- Paid Time Off (PTO)
- Employer-matched 401k
- Monthly incentive programs
- Generous employee purchase program
- Family purchase events
- Certification reimbursements
- Promotional opportunities within the company
