About the position
The Medical Receptionist at MultiCare's OBGYN Clinic serves as the first point of contact for patients, embodying the clinic's commitment to providing exceptional customer service. This role is crucial in ensuring a welcoming and efficient experience for patients and their families. The Medical Receptionist is responsible for a variety of front office duties, which include greeting patients, answering and directing phone calls, assisting patients and families with inquiries, scheduling appointments, and managing patient registration. Additionally, the role involves charge entry, payment posting, batch balancing, and cash reconciliation, all of which are essential for maintaining the clinic's financial integrity. The position requires proficiency in operating various types of office equipment and a strong ability to communicate effectively with both internal and external contacts, including patients, families, co-workers, physicians, and the general public. This is an intermediate-level position that demands excellent customer service skills, discretion, good judgment, and a pleasant demeanor. The Medical Receptionist must be articulate, especially when communicating over the phone, as they represent the clinic's first impression to patients. The role operates within a structured schedule, typically Monday through Friday from 8 AM to 5 PM, allowing for a balanced work-life dynamic. MultiCare emphasizes a culture of belonging, where employees are encouraged to grow and thrive in a supportive environment, reflecting the organization's core values of respect, integrity, stewardship, excellence, collaboration, kindness, and joy.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Answer phone calls and direct them appropriately.
- Assist patients and families with inquiries and concerns.
- Schedule patient appointments and manage the registration process.
- Perform charge entry and payment posting accurately.
- Balance cash and reconcile daily transactions.
- Operate various office equipment and maintain a clean and organized front office environment.
Requirements
- Post high school office procedures preferred.
- Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting.
- Customer service experience is essential.
- Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience.
Benefits
- Comprehensive benefits package including medical and dental coverage.
- Retirement benefits.
- Paid time off.
- Competitive salary range of $19.86 - $28.58 USD, influenced by experience and qualifications.
