Medical Receptionist- OBGYN- Physician Practice

Hackensack Meridian Health - Freehold Township, NJ

Full-time - Entry Level

Freehold Township, NJ

Hospitals

About the position

The Medical Receptionist at Hackensack Meridian Health plays a crucial role in providing reception and clerical services under the supervision of the practice manager and physician(s). This position is essential for ensuring that patients and visitors receive a warm welcome and efficient service. The Medical Receptionist is responsible for a variety of tasks that include managing appointments, handling billing and collections, and maintaining patient records. The role requires a strong commitment to patient care and adherence to HIPAA guidelines, ensuring that all communications are handled courteously and consistently. In this position, the Medical Receptionist will greet patients and visitors, assist them with the sign-in process, and respond promptly to their needs. They will also support financial responsibilities by staying informed about reimbursement and billing procedures, preparing bank deposits, and managing cash receipts. The Medical Receptionist will monitor office supply inventory, manage patient check-in and check-out processes, and ensure that all necessary paperwork is completed accurately. Additionally, the Medical Receptionist will promote patient satisfaction through friendly interactions and effective communication. They will maintain an efficient filing and record maintenance system, adapt their work schedule to meet the needs of the practice, and may be required to work additional hours as needed. This role is vital for the smooth operation of the practice and requires a strong sense of accountability and teamwork.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous, and helpful manner, making them feel welcome and important.
• Assists patients with the sign-in process and responds promptly to their needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, preparing bank deposits, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, notifying the Practice Manager when supplies are low and initiating orders as needed.
• Manages the patient check-in process, verifying required demographic information and collecting copayments and applicable balances.
• Ensures appropriate referrals are obtained and that patients complete necessary paperwork, accurately entering demographic information in the billing system.
• Manages the patient check-out process, ensuring it is completed accurately and timely, including reviewing charge slips and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
• Maintains an efficient and accurate filing and record maintenance system, assembling new patient folders and retrieving records as needed.
• Adapts work schedule to meet the needs of the practice, working additional hours as requested and managing time effectively to prevent unapproved overtime.
• Serves as a pre-loader for the EMR system and performs other duties or projects as assigned.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability for improving the lives of patients and their caregivers.
• Exceptional focus on teamwork and dedication to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

Nice-to-haves

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Benefits

• Full-time position with competitive benefits.
• Opportunity for ongoing education and professional development.