Medical Receptionist - Ortho/Spine (Full-time, day shift, 40 hours per week)

Vanderbilt Univ Medical Center - Nashville, TN

Full-time - Entry Level

Nashville, TN

About the position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. As a Medical Receptionist in the Ortho/Spine unit, you will support the delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and departments that support patient care. Your role will facilitate efficient workflow, support appropriate use of technology, and foster effective communication. You will be working with adult patients ranging in age from young adults to geriatrics who are being treated for elective spinal surgeries. Our patients are unique because they have a variety of spinal disorders with several teams working in collaboration to provide high-quality care throughout their stay, which usually lasts from 24 hours to 3-4 days. In this position, you will process orders according to guidelines, follow computer downtime procedures, enter and update information in the computer system to assure current information, and retrieve data accurately. You will maintain the unit log according to guidelines, make follow-up appointments, and perform discharge-related clerical tasks. Responding to patient call systems and patient requests will be a key part of your responsibilities, providing clear and current information to families, visitors, and staff. You will also utilize various communication tools and equipment to facilitate the flow of communication, equipment, and supplies, while managing supplies in a cost-effective manner.

Responsibilities

• Processes orders according to guidelines and follows computer downtime procedures.
• Enters and updates information in the computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors, and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, and pneumatic tube system to facilitate flow of communication, equipment, and supplies.
• Orders, maintains, and uses supplies in a cost-effective manner.

Requirements

• High school diploma or GED
• Less than 1 year of relevant work experience
• Basic job knowledge of systems and procedures that are common to the job.

Nice-to-haves

• Experience in a healthcare setting
• Familiarity with medical terminology
• Strong organizational skills

Benefits

• Professional growth opportunities
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Employee wellness programs