MEDICAL RECEPTIONIST - PRIMARY CARE - PHYSICIAN PRACTICE

Hackensack Meridian Health - Jackson Township, NJ

Full-time - Entry Level

Jackson Township, NJ

Hospitals

About the position

The Medical Receptionist at Hackensack Meridian Health plays a crucial role in providing reception and clerical services under the supervision of the practice manager and physician(s). This position is essential for ensuring that patients and visitors receive a warm welcome and efficient service. The Medical Receptionist is responsible for a variety of tasks that include managing patient check-in and check-out processes, handling billing and collections, and maintaining accurate records. The role requires a strong commitment to patient satisfaction and adherence to HIPAA guidelines, ensuring that all communications are handled courteously and consistently. In addition to greeting patients and assisting them with the sign-in process, the Medical Receptionist must verify insurance eligibility, collect copayments, and ensure that all necessary paperwork is completed accurately. This position also involves monitoring office supply inventory, preparing bank deposits, and managing the financial responsibilities associated with patient billing. The Medical Receptionist must be adaptable, willing to travel to various locations, and able to work additional hours as needed to maintain adequate coverage for the practice. The ideal candidate will possess a strong sense of accountability, teamwork, and a dedication to ongoing education. They will be expected to communicate effectively with patients and visitors, promoting a positive experience and addressing any potential satisfaction issues with their direct manager. Overall, the Medical Receptionist is a vital part of the healthcare team, contributing to the mission of transforming healthcare and serving the community.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous, and helpful manner, making them feel welcome and important.
• Assists patients with the sign-in process and responds promptly to their needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, verifying information on the Audit Journal, preparing bank deposits, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, notifying the Practice Manager when supplies are low and initiating orders for needed supplies and equipment.
• Manages the patient check-in process, obtaining and verifying required demographic information, collecting copayments, and ensuring appropriate referrals are obtained.
• Manages the patient check-out process, ensuring it is completed accurately and timely, including reviewing charge slips and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
• Maintains an efficient and accurate filing and record maintenance system, assembling new patient folders and retrieving records according to protocol.
• Adapts work schedule to meet the needs of the practice, working additional hours as requested and managing time effectively to prevent unapproved overtime.
• Serves as a pre-loader for the EMR system and performs other duties and/or projects as assigned.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability for improving the lives of patients and their caregivers.
• Exceptional focus on teamwork and dedication to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

Nice-to-haves

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Benefits

• Full-time status with competitive benefits.
• Supportive work culture focused on connection and collaboration.