Medical Receptionist - Primary Care - Physician Practice

Hackensack Meridian Health - Holmdel, NJ

Full-time - Entry Level

Holmdel, NJ

Hospitals

About the position

The Medical Receptionist at Hackensack Meridian Health plays a crucial role in providing reception and clerical services under the supervision of the practice manager and physician(s). This position is essential for ensuring that patients and visitors receive a warm welcome and efficient service. The Medical Receptionist is responsible for a variety of tasks that include managing patient appointments, handling billing and collections, and maintaining accurate patient records. The role requires a strong commitment to patient satisfaction and adherence to HIPAA guidelines, ensuring that all communications are handled courteously and consistently. In this position, the Medical Receptionist will greet patients and visitors, assist them with the sign-in process, and respond promptly to their needs. They will also manage the patient check-in and check-out processes, ensuring that all required demographic information is collected and verified. This includes collecting copayments, verifying insurance eligibility, and ensuring that appropriate referrals are obtained. The Medical Receptionist will also be responsible for maintaining an efficient filing and record maintenance system, assembling new patient folders, and retrieving records as needed. The Medical Receptionist must be adaptable, as the role may require travel to various locations within a 30-minute radius of their home. The schedule is full-time, with hours from 8:30 AM to 5 PM, alternating Saturdays from 8 AM to 12 PM, and occasional evening coverage when necessary. The position demands a friendly demeanor, strong organizational skills, and the ability to work effectively as part of a team to support the overall mission of Hackensack Meridian Health in transforming healthcare and serving the community.

Responsibilities

• Receives and directs all communication courteously and consistently.
• Adheres to HIPAA guidelines and office policy.
• Answers phone calls quickly and directs them appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Assists patients with the sign-in process.
• Responds promptly to patients' needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifying information on Audit Journal, preparing bank deposits, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, notifying the Practice Manager when supplies are low and initiating ordering of needed supplies and equipment.
• Manages the patient check-in process, obtaining and verifying required demographic information.
• Collects copayments and any applicable balances; verifies insurance eligibility; ensures appropriate referrals are obtained; ensures patients complete necessary paperwork.
• Accurately enters patient demographic information in the billing/computer system.
• Manages the patient check-out process, ensuring it is completed accurately and timely.
• Promotes patient satisfaction by providing excellent service through friendly interactions with patients and visitors.
• Communicates potential patient satisfaction issues to the direct manager.
• Maintains an efficient and accurate filing and record maintenance system.
• Assembles new patient folders and retrieves records according to protocol.
• Adapts work schedule to meet the needs of the practice and works additional hours as requested.
• Serves as a pre-loader for the EMR system.
• Performs other duties and/or projects as assigned.

Requirements

• High School diploma or GED required.
• Medical office experience preferred.
• Clerical experience required.
• Epic Certification preferred.
• CPR Certification preferred.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability for improving the lives of patients and their caregivers.
• Exceptional focus on teamwork and dedication to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.

Nice-to-haves

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Benefits

• Competitive benefits package including health insurance and retirement plans.
• Supportive work environment that promotes teamwork and collaboration.
• Opportunities for ongoing education and professional development.