Medical Receptionist Primary Care

About the position

The University of Rochester Medical Center is seeking a Medical Receptionist for their Primary Care team. This full-time position focuses on providing exceptional customer service and administrative support in a community-based medical practice. The role involves welcoming patients, scheduling appointments, and ensuring accurate patient data management, all while fostering a compassionate and patient-centered care environment.

Responsibilities

• Welcome and register patients upon arrival.
• Schedule appointments and coordinate with other clinic sites.
• Enter and maintain accurate patient data and demographic information.
• Resolve patient inquiries and provide appropriate solutions.
• Support front office colleagues with their tasks and responsibilities.
• Ensure accuracy in patient registration and billing information.
• Follow up on missed appointments and cancellations.

Requirements

• At least one year of customer service or administrative/office experience.
• Strong communication skills and ability to collaborate effectively.
• Customer service orientation and problem-solving skills.

Nice-to-haves

• Experience in outpatient settings.
• Familiarity with medical terminology.

Benefits

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance
• Wellness program