Medical Receptionist - Star Community Health - Family Health Center

St. Luke's University Health Network - Bethlehem, PA

Full-time - Entry Level

Bethlehem, PA

Hospitals

About the position

The Medical Receptionist at St. Luke's University Health Network plays a crucial role in the operation of a medical office by performing various office duties, recordkeeping, and administrative functions. This position requires interaction with patients and healthcare providers, ensuring efficient scheduling, registration, and communication to enhance patient satisfaction and support the healthcare team.

Responsibilities

• Perform office duties and recordkeeping functions to assist in the operation of a medical office.
• Answer phone calls courteously within three rings, identifying self and practice, and prioritizing the nature of the incoming call.
• Maintain patient and physician office schedules, scheduling patient appointments according to practice guidelines.
• Greet patients in a polite and prompt manner, registering them according to practice guidelines and verifying demographics and insurance information.
• Capture any barriers to care, such as language or vision issues, and provide necessary assistance to patients.
• Maintain accurate patient records and filing systems, ensuring a consistent patient flow and advising patients of any delays.
• Review charge slips submitted by physicians, accurately entering charge information and assisting with coding.
• Collect amounts due at the time of service and provide patient education regarding insurance and balances owed.
• Process requests for medical records according to practice, state, and HIPAA guidelines.
• Coordinate supplies and equipment needs with various departments and vendors.

Requirements

• High School diploma or GED is required.
• One year of office experience in a similar setting or graduation from an accredited medical assistant/administrative training program is preferred.

Nice-to-haves

• Graduates of accredited medical assistant/administrative training programs are preferred.

Benefits

• Full-time position with flexible scheduling including evenings and weekends as needed.