Medical Receptionist - Star Community Health - Family Health Center

ST. LUKES's HOSPITAL & HEALTH NETWORK - Bethlehem, PA

Full-time

Bethlehem, PA

Hospitals

About the position

The Medical Receptionist at Star Community Health is responsible for performing various office duties, recordkeeping, and administrative functions to support the operation of a medical office. This role involves direct interaction with patients and requires effective communication and organizational skills to ensure smooth office operations and patient satisfaction.

Responsibilities

• Perform office duties and recordkeeping functions to assist in the operation of a medical office.
• Answer phone calls courteously within three rings, identifying self and practice, and prioritizing the nature of the call.
• Maintain patient and physician office schedules, scheduling appointments according to practice guidelines.
• Greet patients in a polite and prompt manner, registering them according to practice guidelines and verifying demographics and insurance information.
• Capture any barriers to care such as language or hearing issues and provide necessary assistance to patients.
• Maintain accurate patient records and filing systems, ensuring a consistent patient flow and advising patients of any delays.
• Review charge slips submitted by physicians, accurately entering charge information and assisting with coding.
• Process requests for medical records in accordance with practice, state, and HIPAA guidelines.
• Coordinate supplies and equipment needs with various departments and vendors, and maintain office supplies.

Requirements

• High School graduate or equivalent.
• One year of office experience in a similar setting or graduation from an accredited medical assistant/administrative training program.

Nice-to-haves

• Graduates of accredited medical assistant/administrative training programs are preferred.

Benefits

• Full-time position with flexible scheduling including days, evenings, and weekends as required.