Medical Receptionist - Urgent Care

Unclassified - St. Louis Park, MN

Part-time - Entry Level

St. Louis Park, MN

About the position

Park Nicollet is looking to hire a Medical Receptionist to join our Urgent Care Frontline team! As a Medical Receptionist, you will play a crucial role in enhancing the care and experience that our patients and their families receive every day. This position involves working in both a Call Center environment and at the Front Desk. In the Call Center, your primary responsibility will be to handle incoming calls while maintaining a minimum of 93% availability during scheduled hours. You will be expected to meet department-specific agent expectations and follow defined guidelines and processes to ensure efficient service delivery. At the Front Desk, your responsibilities will include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting various clerical duties within the department. You will provide timely and courteous assistance to patients, ensuring quality service and support. Our team is passionate about helping patients and their families improve their health, and we pride ourselves on collaborating effectively with all members of the healthcare team to maintain high-quality patient experience results. The work environment is friendly, energetic, and engaged, with a focus on having fun while delivering excellent patient care. Our campus offers free parking and is conveniently located near several restaurants. We are committed to creating an inclusive environment that encourages new ways of thinking and celebrates differences among our team members.

Responsibilities

• Handle incoming calls in a Call Center environment while maintaining a minimum of 93% availability.
• Greet patients and provide timely assistance at the Front Desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support departmental clerical duties as needed.
• Collaborate with healthcare team members to ensure quality service and patient care.

Requirements

• 6 months of related experience in a medical or customer service environment.
• Accurate computer and keyboarding skills.
• Knowledge of age-related growth and development principles to provide appropriate service.
• Proficiency in operating telephones, headsets, PCs, printers, photocopiers, and fax machines.

Nice-to-haves

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Knowledge of medical terminology is desirable.
• Comfort in asking patients for co-pays and race collection.
• Ability to promote and maintain good patient relations and confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Employee assistance program
• Free parking
• Retirement program
• Time away from work
• Onsite clinic